Our Privacy Policy


Who we are and our approach to your privacy

E touch Solutions Limited ("Miuniverse", "we" or "us") take your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential. 
By using our Website www.miuniverse.co.uk (‘the Website’), our Miuniverse® Smartphone App (‘the App’) and telematics data collection devices provided for use in connection with Miuniverse®, you give us permission to use your data as described in this Privacy Policy.

E touch solutions Limited (Company No. 07501618) is the data controller in relation to the Services and your personal data

If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Data Protection Officer at


What information do we collect and where do we get it from?

We will collect personal information about you, such as your name, email address and gender which you give to us when you register to use the service via the Website or The App and when you provide information as part of the product registration. 

When you register to use our services, we will use your personal information to create a user profile. We may combine the information you give us with other information from other sources collected or processed by us.

Sometimes we record your phone number. We record your phone number when you send it to us or make a call or send a text message or SMS to or from Us. If you ask us to remember your phone number, we will associate it with your account.


Why do we collect this information and how will we use it?

We use your personal information to: Perform our obligations resulting from the delivery of our products and/or services to you via the App, a telematics data collection device and our Website, under any terms that may Apply to your use of the same. We are entitled to contract third parties to fulfil our obligations. These third parties are obligated to protect your information in accordance with this privacy policy. We are and will remain responsible for the use of your information. Respond to your questions and to fulfil your requests; Manage interactive customer programs; allow you to participate in interactive features of our service, when you choose to do so; and notify you about changes to our Website, the App and our other services.

We may use your personal information for the following purposes:

            To enable you to access and use the Services; and/or

            To personalise aspects of our overall service to you; and/or

            To communicate with you; by telephone, post, email text and/or

            To process a transaction between you and a third party.


When you use the App you should be aware that the App will record the direction you are heading, the date, time, latitude, longitude and g-force and that this information is collected and stored by us or by third parties on our behalf.

You understand that by using the App it is possible to track your location and the speed at which you are travelling. By using the App you agree and accept that you have voluntarily chosen to share this personal information with us.


How we communicate with you about our similar products and services and information about your use of our websites

As part of the service we offer you though our free App we may contact you, in order to communicate our products and/or services to you which we believe may be of interest to you and which relate to your general insurance needs.

There may be times when we will require your permission to provide information about products and services to you, such as:

when you have opted out of us sending details of or contacting you in relation to the products and services we offer or;

where the product or service is not similar to those that we currently provide to you but we believe you may be interested in it.

Our website

In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address so that we can track unique visits to our site for analytic purposes.

What is the new law?

A new EU law regarding the use of cookies has come into effect which requires websites to ask visitors for their consent to use most cookies.

What are cookies?

Cookies are small, often encrypted text files, located in browser directories. They are used by websites to help users navigate around efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent features on a website from working.


How do we use cookies?

We use cookies on our website, as well as to personalise email and track whether the email has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

There are a number of cookies that we use:

Strictly necessary cookies


This is set by the new cookie policy banner to tell us whether or not the user has already seen the banner.

Other cookies


This is used to help us with the analytics of our site, which in turn enables us to make improvements to the site and improve the user experience.

'_utma', '_utmb', '_utmc' and '_utmz'

These are used by Google Analytics to anonymously count visits to the site and tell us patterns in how the user moves around the site, again enabling us to make the site better.


We use this cookie to help with our analytics, to find out who is a new visitor to the site and who has visited the site before.

Third party cookies

Cookies for certain other services (e.g. Facebook and Twitter) are set by the embedded content. We don't control these cookies so for more information we advise you to check those services' cookie policies.

Most browsers will enable the use of cookies by default. Therefore if you wish to opt-out of the use of cookies you will need to change your browser settings. However, switching off cookies may restrict your use of our website and/or delay or affect the way in which our website operates.

The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.

Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while registering to use our services. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorised access by others.


Who might we share your information with?

We may share your personal information with;

·       third party providers whose products or services are listed on the pages of our Website, for the purposes of obtaining an online quotation;

·       regulatory/governing bodies for the purposes of compliance monitoring;

·       other organisations where we have a duty to or are permitted to disclose your personal information by law, for example if we received a valid request from the police or other third party organisation in the interest of preventing and detecting crime

·       other third parties where necessary for those third parties to provide additional products or services requested by you;

·       another company, if our business or part of it is bought or taken over by that company to ensure the service we provide you can continue to be serviced or as part of preliminary discussions with that company about a possible sale or take over;

·       Your relatives, executors or, guardians (on your behalf where you are incapacitated or unable) or other people or organisations associated with you such as your insurance broker, or where you have named an alternative contact (such as a relative) to speak with us on your behalf. Once you have told us your alternative contact, this person will be able to discuss all aspects of the service we provide you and make changes on your behalf.

Unless required by law, we would never share your personal data without the appropriate and necessary care and safeguards being in place.

You can ask us to stop passing your information to third parties at any time, which we will do. Such a request may result in us ceasing to offer our own service and any other third party services to you. To modify consent you have previously given us to receive information about our or certain third parties products and/or services or to completely opt-out of receiving marketing communications, please let us know by emailing datacontroller@etouchsolutions.co.uk

Any electronic communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.


How long will we keep your information?

We will store your personal profile and associated telematics data until such time as you request us specifically to remove your personal profile. We do reserve our rights under the Terms and Conditions of Use relating to the retention of telematics data for our own business purposes. Should you not access our services for 3 years, we reserve the right to archive the telematics data and remove the personal profile

Use and storage of your information broad

Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.


Your Rights

Under the Data Protection Act 1998 you have the following rights: 

·       to obtain access to, and copies of, the personal information that we hold about you;

·       to require that we cease processing your personal information if the processing is causing you damage or distress; and

·       to require us not to send you marketing communications.

Once the GDPR comes into force on 25 May 2018, you will also have the following rights:

·       to require us to erase your personal information;

·       to require us to restrict or object to our data processing activities;

·       to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller; and

·       to require us to correct the personal information we hold about you if it is incorrect.


Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.

If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner.

You can find out more about your rights under data protection legislation from the Information Commissioner's Office website: www.ico.org.uk.

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